As we continue our series on nurturing and growing your business, it’s important that we discuss how that is accomplished through the enrichment of your foundation: your people.
To raise the engagement factor (like fertilizing your garden), it’s essential to create a business culture of openness and transparency, where employees feel comfortable sharing their thoughts and ideas and can comfortably receive feedback when offered. Encourage the view of feedback as a gift – one that can be invited, offered, and received. By using methods to surface and utilize candid feedback and you can improve employee engagement, reduce turnover, and create a more productive and positive workplace which intrinsically leads to profitability for your business.
Sounds so easy, right? But how can this really be integrated into your company’s day-to-day culture?
It starts with your leaders.
Anyone in a leadership capacity interacting with a team has the potential to be an influencer to shape and drive the company’s culture. This is because their behaviors, actions, and communication style can have a direct impact on how employees perceive and engage with the company's values and mission.
A leader who demonstrates a strong commitment to the company's culture, vision, and values through their words and actions can inspire and motivate their team to do the same. For instance, if the company values transparency and openness, a leader who communicates frequently and openly with their team can help reinforce these values and encourage others to do the same. When employees feel valued and supported by their leaders, they are more likely to engage in positive behaviors that align with the company's culture.
There are several methods you can use to surface and utilize candid feedback for employee engagement:
- Employee Surveys: Conduct regular surveys to collect feedback from employees about their job satisfaction, workplace culture, and suggestions for improvement.
- Focus Groups: Hold focus groups with small groups of employees to discuss specific topics in depth, such as employee engagement or workplace policies.
- Town Hall Meetings: Host regular town hall meetings where employees can ask questions and provide feedback to leadership.
- Exit Interviews: Conduct exit interviews with departing employees to gather feedback about their experience with the company and identify areas for improvement.
- Anonymous Feedback Platforms: Use anonymous feedback platforms like suggestion boxes or online feedback forms to give employees a safe space to share their thoughts and ideas.
- One-on-One Meetings: Managers should regularly meet with their direct reports to discuss their progress, challenges, and areas for improvement. These meetings can also provide opportunities for employees to provide candid feedback.
- Employee Feedback Programs: Implement an employee feedback program that encourages open communication and feedback between employees and leadership.
It’s great to gather all this feedback, now what?
Once feedback has been gathered from your employees, don’t let it wither on the vine! It's essential to take action and make improvements. Here are some steps you can take to make the most of the feedback you’ve received:
- Analyze the data: The first step is to analyze the feedback data collected, identify key themes, and understand the overall sentiment of employees. This analysis will help to identify areas that need improvement and areas where the organization is doing well.
- Share the findings: The next step is to share the feedback findings with the team. Communicate the results of the survey or feedback process to the employees to let them know that their input has been received and taken into consideration.
- Develop an action plan: Once the feedback has been analyzed, it's essential to develop a plan of action that addresses the areas that need improvement. Involve employees in the development of the plan to ensure that their concerns are being addressed.
- Prioritize actions: Identify the most critical areas that need improvement and prioritize actions accordingly. Ensure that actions are achievable and realistic within the organization's resources and capabilities.
- Implement the plan: Once the action plan has been developed, it's essential to implement the plan and make changes that improve the employee experience. Continually monitor progress and adjust the plan as necessary.
- Follow up: After implementing the changes, it's essential to follow up with employees to ensure that the changes have been effective and address any remaining concerns or issues.
Overall, it's essential to create a culture of openness and transparency, where employees feel comfortable sharing their thoughts and ideas. By using carefully crafted methods to surface and utilize candid feedback and then act upon it, you can improve employee engagement, reduce turnover, and create a more productive and positive workplace which inherently increases profitability.
At Achilles Group, we are giving HR a new name through a professionally human approach. Every day we help business leaders strategize and execute key priorities that will increase profitability through people performance. If you are looking for a trusted advisor to guide you in building a sound people foundation for your business, give us a call.
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